66qq Privacy Policy

66qq ("we", "us", "our") operates the online gaming and sports betting platform accessible at https://66qq.bio (the "Platform"). This Privacy Policy describes how 66qq collects, stores, processes, and shares personal information about individuals who use or interact with our Platform, including registered players, visitors, and prospective users. This Policy applies to all services provided by 66qq and should be read alongside the Terms & Conditions and Responsible Gaming Policy.

By accessing or using the 66qq Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree to the practices described in this Policy, please do not use the Platform. For users based in Bangladesh, this Policy has been designed to align with applicable data protection principles and to be transparent about our data handling practices.

66qq collects personal information through a variety of means, including information you provide directly when registering or using the Platform, information collected automatically through your use of the Platform, and information received from third parties. The categories of personal information we collect include:

• Identity information: full name, date of birth, gender, nationality, and government-issued ID number (National ID or passport number for KYC verification purposes).
• Contact information: mobile phone number, email address, and residential address (including city and district, e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (bKash account number, Nagad account number, Rocket number, Upay number, or card details for Visa/Mastercard), transaction history, deposit records, and withdrawal records.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and clickstream data collected via cookies and similar technologies.
• Gaming activity data: game history, bet amounts, wager patterns, win and loss records, bonus usage, and responsible gaming tool interactions.
• Communications data: records of support tickets, live chat transcripts, email correspondence with the 66qq support team, and any other communications you initiate with us.

We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless legally required for regulatory compliance. Where age verification is necessary, we collect only the minimum data required to confirm that a player meets the 21+ age requirement.

66qq processes personal data only to the extent necessary and proportionate to deliver, maintain, and improve our platform services. The specific purposes for which we use personal data include:

• Account creation, management, and KYC verification: to register your account, verify your identity and age in compliance with our 21+ requirement, and maintain your account in good standing.
• Payment processing and fraud prevention: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to detect suspicious transactions, and to comply with anti-money laundering obligations.
• Platform delivery and personalisation: to provide access to games, betting markets, promotions, and account features; to remember your language and preference settings; and to serve you relevant content based on your gaming history.
• Customer support: to respond to your queries, complaints, and technical support requests submitted via email or live chat to our support team at [email protected].
• Responsible gaming monitoring: to detect indicators of problem gambling behaviour, to apply deposit limits and self-exclusion tools, and to contact players who may need support as part of our duty of care obligations.
• Legal and regulatory compliance: to meet our obligations under applicable law, to respond to lawful requests from regulatory authorities, law enforcement bodies, or courts, and to maintain records required for audit and compliance purposes.

We do not use your personal data for automated decision-making processes that produce legal or similarly significant effects on your account without human review. Where automated screening flags an account for review, a member of our compliance team will conduct a manual assessment before any account action is taken.

66qq processes personal data on one or more of the following legal bases, depending on the specific processing activity and the applicable legal framework:

• Contractual necessity: processing required to provide the services you have requested, including account registration, payment processing, and game delivery. Without this processing, we cannot fulfil our contractual obligations to you as a registered player.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering requirements, KYC obligations, tax reporting requirements, and responses to lawful authority requests.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and service improvement activities, where these interests are not overridden by your data protection rights.
• Consent: where you have given explicit consent to a specific processing activity, such as opting in to receive marketing communications from 66qq. You may withdraw consent at any time by contacting [email protected] without affecting the lawfulness of processing carried out before withdrawal.

66qq does not sell, rent, or otherwise transfer personal data to third parties for their own commercial use. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment processors and mobile financial service providers: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) receive transaction data strictly necessary to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are not permitted to use your data for any purpose other than processing your transaction.
• Game and technology providers: companies such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and Microgaming receive session and game-play data necessary to deliver game content and to maintain RNG certification and audit trails. They operate under confidentiality agreements with 66qq.
• Fraud prevention and compliance services: third-party KYC verification partners and anti-fraud service providers may receive identity data and transaction data to assist with regulatory compliance screening. All such partners are bound by strict confidentiality and data processing agreements.
• Legal and regulatory authorities: 66qq will disclose personal data to law enforcement bodies, regulatory authorities, or courts where required to do so by applicable law, by court order, or where 66qq reasonably believes disclosure is necessary to protect the rights, property, or safety of 66qq, its players, or the public.

In the event that 66qq undergoes a merger, acquisition, or sale of substantially all of its business assets, personal data held by 66qq may be transferred to the successor entity, subject to equivalent privacy protections being in place. We will notify registered players by email or by a notice on the Platform in advance of any such transfer.

66qq uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, analyse usage patterns, and detect fraud. The following categories of cookies are used on the 66qq Platform:

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. This data is collected in aggregate and anonymised form and is used solely to improve the Platform experience.
• Preference cookies: used to remember your language selection, display settings, and other personalisation choices so that these are retained across sessions without requiring you to re-enter them each time.
• Fraud detection cookies: used to identify unusual access patterns, detect bot activity, and flag accounts displaying behaviour consistent with prohibited conduct under the Terms & Conditions.

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from using certain features of the Platform, including logging in to your account. 66qq does not use third-party advertising or retargeting cookies from external ad networks.

66qq retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods applied by 66qq are as follows: account and KYC records are retained for a minimum of 5 years from the date of account closure or the last transaction, whichever is later, in order to meet anti-money laundering and financial record-keeping obligations. Transaction records are retained for 5 years. Communications records (support tickets, emails, chat transcripts) are retained for 3 years. Technical and analytics data is retained for 12 months in identifiable form, after which it is anonymised or deleted.

When the applicable retention period expires, 66qq securely deletes or anonymises personal data in accordance with its data destruction procedures. Where deletion is not immediately possible due to technical constraints (for example, data held in backup systems), the data is isolated from further processing until deletion can be completed.

As a user of the 66qq Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days of receipt.

• Right of access: you may request a copy of the personal data 66qq holds about you, together with information about how it is being processed.
• Right to rectification: you may request that inaccurate or incomplete personal data held about you be corrected or completed.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to legal retention requirements that override erasure.
• Right to restriction of processing: you may request that 66qq restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to data portability: where processing is based on your consent or a contract with you and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: you may object to the processing of your personal data where 66qq relies on legitimate interests as the legal basis. 66qq will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Please note that exercising certain rights may affect your ability to use the 66qq Platform. For example, if you request deletion of your account data, we will be unable to maintain your player account. Where a right cannot be fulfilled due to a conflicting legal obligation, we will explain the reason in our response to your request.

66qq implements appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, encrypted storage of sensitive account and payment credentials at rest, access controls that limit data access to authorised personnel on a need-to-know basis, regular security testing and vulnerability assessments of platform infrastructure, and fraud detection systems that monitor for suspicious account activity in real time.

While 66qq takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to the rights and freedoms of affected individuals, 66qq will notify those individuals without undue delay and will take all appropriate steps to contain and mitigate the breach. Players are encouraged to use strong, unique passwords and to contact support immediately if they suspect unauthorised access to their account.

The 66qq Platform is strictly intended for adults aged 21 years and over. 66qq does not knowingly collect personal data from individuals under the age of 21. All registration processes include an age verification step designed to prevent underage registration. If 66qq becomes aware that personal data has been collected from a person under the age of 21, that data will be immediately deleted and the associated account closed.

The 66qq Platform may reference or interact with third-party services, including payment providers and game studios. These third parties operate independently and have their own privacy policies, which govern the collection and use of personal data by those parties. 66qq is not responsible for the privacy practices of third-party service providers beyond the contractual data protection obligations we impose on them. We encourage all players to review the privacy policies of any third-party service they use in connection with the 66qq Platform, including their mobile financial service provider (such as bKash or Nagad) before initiating transactions.

66qq reserves the right to update or revise this Privacy Policy at any time. Where changes are material — meaning they significantly alter the way we collect, use, or share personal data — we will provide advance notice to registered users by posting the revised Policy on the Platform with an updated effective date, and where practicable, by sending a notification to the email address associated with your account.

The most current version of this Privacy Policy is always available at https://66qq.bio/privacy-policy. Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you should stop using the Platform and may close your account by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 66qq handles your personal data, please contact our dedicated support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 5 business days. For formal data subject access requests or deletion requests, please include your registered account name and mobile number to help us locate your records efficiently.

Email: [email protected]